Small Gestures

When I speak to new volunteers about what they can expect, I often say that even the smallest gestures – a smile, a conversation, a shoulder to cry on – can mean so much to someone in need.

I was reminded of this recently when a former client called us from Toronto.  She and her husband had been struggling with serious housing and health issues and decided to move to Toronto to be closer to family. While still in Ottawa, they turned to us for basic needs: food, gift cards, personal care.

Quite honestly, at times we felt inadequate to address the seriousness of their problems. What  could our support do to address the bigger complexities of their needs?

Apparently – to my surprise – a lot.

 “OIM,” the wife explained “did more for us than anyone else.”  Puzzled, I stammered, “well, we did very little except to give what we had.” “No, no, you don’t understand,” she insisted. “You were the only ones who supported us through our ordeal.  We had no one.  No one.  I was afraid that one day you would say ‘no more.’  But we kept coming and coming, and you never turned your back. We are so thankful for that.”

I’m still unpacking this today  – amazed, perplexed, reflective.  And I am reminded that only in God’s economy can the smallest of gestures have this kind of impact on people’s lives.

-Jelica, Staff

 

30 Days of Prayer, 30 Seconds Each Day, In Honour of Our 30th Anniversary

This story is part of A Special Series this month in honour of OIM’s 30th Anniversary. We hope to raise awareness, challenge misconceptions, and honestly reflect the lives of those who call the streets their home. As you reflect on these stories, please take a moment to PRAY EACH DAY – just 30 seconds – for our ministry’s needs.

Thanks and God Bless.

 

A Homeless Vet’s Journey: THANK YOU!

Our Christmas Story this year took us on a journey with Kurk. We walked alongside Kurk as he tried to get back on his feet after losing everything in a fire in 2013.

Together we got to see what it’s really like to navigate our social services  system: feeling his pain, experiencing his disappointment, and discovering the strength and stamina he found to stay the course.

Well, it took  over three months after Kurk’s initial attempt to get what is rightfully his, and he finally gets a cheque.

Listen as Kurk comes into the CHRI studio and shares his heart of thankfulness for your support and encouragement over the airing of his journey.

 

Please consider giving a special Holiday Gift to help us continue to reach out, help and support people just like Kurk. To donate, please click on the link below:

 

DONATE NOW

 

(If you missed the start of this 10-Part blog series, click on the link below to start reading. It’s a journey you will not forget – Be careful though – it just might change your life!)

A Homeless Vet’s Journey: Week 1

 

 

A Homeless Vet’s Journey: Hear Kurk In His Own Words, Part 2

Hard times. At all times. It’s not one ‘bad thing’ but it is often a series of one bad thing after another and then another and then another, with no time to regroup and gather strength, and no support to help you through.

No support to help you through… unless someone steps up!

OIM staff and volunteers step up on a regular basis to help and support people who are struggling to survive.

Although there is still much to be done, click the play button below to listen to Kurk’s final thoughts after coming through on the other side of this leg of his journey:

 

Hear Kurk’s Final Thoughts on his Journey So Far. You Won’t Want to Miss it! –>

 

Kurk’s  Final Message.

 

Please consider giving a special Holiday Gift to help us continue to reach out, help and support people just like Kurk.  To donate, please click on the link below:

 

DONATE NOW

 

(If you missed the start of this 10-Part blog series, click on the link below to start reading. It’s a journey you will not forget – Be careful though – it just might change your life!)

A Homeless Vet’s Journey: Week 1

 

 

 

A Homeless Vet’s Journey: Hear Kurk In His Own Words, Part 1

The lives and stories of people on the streets are dark and difficult. Like watching a  bad B- grade movie – circumstances and events happen and  you can hardly believe a human being could endure, and live to tell the tale.

Our Christmas Story this year took us on a journey with Kurk, a homeless Vet, who lost everything. We walked alongside him as he tried to get back on his feet after losing everything in a fire in 2013. Together we got to see what it’s really like to navigate our social services  system: feeling his pain, experiencing his disappointment, and discovering the strength and stamina he found to stay the course.

Click the play button below and listen to Kurk’s final thoughts after coming through on the other side of his journey: 

 

 

Hear the rest of Kurk’s message –>  A Homeless Vet’s Journey – episode 9

 
 
Please consider giving a special Christmas Gift to help us continue to reach out, help and support people just like Kurk. Click on the Link Below to Donate:
 
DONATE NOW

 

 

 

 

 

 

A Homeless Vet’s Journey: The Saga Continues…

To hear the audio introduction to A Homeless Vet’s Journey – The Saga Continues…, click the play button below:

Week 12, and the only word about Kurk’s Baptismal Certificate is, “It’s ‘in the mail’.”

Kurk has not been back to the drop in – totally understandable. He did stop by the office and paid us back the $30 for his Verification of Status inquiry.

This battle of bureaucracy is not yet complete: we need the Certificate of Baptism (Birth Certificate) and then start the process of application for ‘Verification of Status’ and proof of Canadian citizenship. Then we need confirmation of Citizenship, and then after these pieces of identification, we can begin the process of application for Old Age Pension and Superannuation.

  • Week 20 – after calling <Europe> several times, we discover the Certificate of Baptism was received by the Embassy in Ottawa. As soon as we found out, I drove Kurk downtown and we were able to pick up his official Baptism Certificate.
  • Week 29 we received Kurk’s ‘Verification of Status’ which is a critical piece of identification. Waiting now for Confirmation of Citizenship.
  • A request for confirmation of CPP and OAS on received on Week 31
  • We are now in Week 40 (Christmas week) and are still waiting for Kurk’s Citizenship document.
  • AFTER we get this final document, THEN we can apply for both Kurk’s backlog of eleven months each of Old Age Pension and superannuation. Then we’ll change his address to his new apartment, and pray that he does not have to go through this ‘Identity Maze’ again.

Ken MacLaren, Executive Director

Interact:  How do you think you would cope after 40 weeks (and then some) of waiting for your citizenship documentation? How would you cope, homeless, alone and with no family supports?

Hear Kurk in His Own Words Here:  A Homeless Vet’s Journey – In His Own Words – episode 8

 

A Homeless Vet’s Journey: Week 8

To hear the audio introduction to A Homeless Vet’s Journey – Week 8, click on the play button below:

The letter with updated information for Kurk’s account for CPP was faxed by Catherine McKenna’s (MP Ottawa Centre) office on Week 6 and two weeks later, with no mail, and no news on his CPP, I called McKenna’s office to follow up.

I was becoming quite frustrated with this process by now, the bureaucracy and all the red tape, and I wondered how I would hold up in this process if it was MY CPP cheque that was not forthcoming.

Kurk told me in fact, that he had given up. He was done waiting. He was in a depressed state, and in serious trouble. On several occasions by now, Kurk had spoken to me about taking his life, considering himself not worth the effort. This was very disturbing to me, because I sensed he meant it.

Here is the response from McKenna’s office on Week 8:  “I just called CPP about the case, they had a mix up on their end and had changed the address but did not send out the cheque. They have now corrected that and are sending it out now. He will receive the retroactive amount plus the most recent payment. This month’s payment will come at the end of this month. I am sorry about this, it is very strange as I have called several times on this file to make sure things were moving.”

Kurk made seven trips (over several months) to Service Canada before we took up his case with Catherine McKenna’s office.

The Time Line: the date of the initial fax from McKenna’s office to Service Canada took place on Week 5; the second inquiry on Week 8.

I received a letter from the Government of Canada and delivered it to Kurk on Week 9.

We sat in my car and Kurk cried when he opened the letter. Through tears of joy he said, “I would never, never have this unless you helped me. Thank you. Thank you.”

The contents? A cheque for several months of back pay from Canada Pension Plan.

Ken MacLaren, Executive Director

Interact:  Finally, a breakthrough for our friend Kurk! Imagine if you were Kurk, homeless and finally seeing that small silver lining – after 2 long months of waiting! What feelings would you be experiencing in that moment? How would this impact you?  

(Kurk’s Journey is a 10-Part Series.  Stay tuned for Part 7)

 

A Homeless Vet’s Journey: Week 6

To hear the audio introduction to A Homeless Vet’s Journey – Week 6, click the play button below:

When we spoke with Monica at Catherine McKenna’s office, she realized that there were some pieces of the puzzle where even she needed help. (!)  She asked us to accompany her next door to Yasir Naqvi’s office, Member of Provincial Parliament for Ottawa Centre.

Kurk and I did so, and met Jessica who was most helpful. Fortunately Kurk had memorized his OHIP number and relayed this information to Jessica. She agreed to look into Kurk’s case and see what she could discover.

Our visit was on Week 4, and on Week 6, she sent an email with an attachment of a temporary, but valid, OHIP document. This is THE FIRST PIECE OF I.D., and it’s good news! (There is no photo, so it is limited, but it works for health care!)

A note was attached to this document, “Mr. Kurk cannot convert to a photo health card until he has an original citizenship document.”  This means we can use this with the immigration application in place of one of the pieces of ID (in theory at least).

Also, on Week 6  I received an email from Cathering McKenna’s office that reads as follows: “Service Canada has received the change of address letter and the cheque for a retroactive amount of CPP is due to be reissued and sent out shortly”.

Finally, some good news!

Ken MacLaren, Executive Director

Please leave a Comment: It seem to be one thing after another for our friends on the streets. Imagine how difficult this would be – entitled to money that is rightfully yours, and then wandering homeless, wondering when, if ever, there will be some action taken on your behalf. Have you ever experienced this kind of long-term bureaucracy? Would you consider making a special Christmas gift to help us continue our outreach in the downtown core? Thanks for your support!

 

(Kurk’s Journey is a 10-Part Series.  Stay tuned for Part 6)

 

A Homeless Vet’s Journey: Week 5

To hear the audio introduction to A Homeless Vet’s Journey, click the play button below:

We drove downtown and found the location of the Embassy. We were given a piece of paper with instructions on how to obtain a baptismal certificate.

With all the fandangling and hoops that we have had to negotiate, it was a sure relief to at last find something straight forward and simple!

Here are the instructions from the Embassy: “For a copy of your <Europian> birth certificate please contact the church where your birth was registered. If you do not have that information, please contact the Ministry of Ecclesiastical Affairs in <Europe>. Make sure to include all the information you have about your birth.”

Finally! Some concrete help!

Kurk could not remember the town or parish where he was baptised, so we called the telephone number listed on the helpful sheet of paper from the Embassy in Ottawa.

The first number, the one listed, did not help. They redirected to another number.

(Note 1: It is a six hour time delay between Canada and <Europe>

Note 2: It appears that the parish offices are operational only for a few hours a few days of the week.

Note 3: Surprise! <Europe> parishes and offices speak <Europian>! ALL answering machines in <Europian> only).

This number, when I finally got through, directed me to another number. When I found someone who actually spoke enough English to give me some help, he just said, “No.”

I thought that he did not understand my request, so I politely reworded. Again, he said, “No.”

Hard to believe. I tried a third time to explain the dilemma that Kurk could not acquire any monies until he had two sources of identification, one of which was the birth certificate in question, and once again said, “No,” and promptly hung up the telephone.

Another number and, of course, I was redirected to yet another number, where finally we found the parish where Kurk was baptised, and after listening to our request, they informed me that they would send an email with the copy of the Birth Certificate, to the Embassy in downtown Ottawa.

Eight weeks later, we are still waiting…

Ken MacLaren, Executive Director

Comment: The ‘waiting’ part – let’s consider that for a moment. Waiting for Kurk is very UNlike any waiting that most of us have done. Kurk is now living ‘in the rough’, on the streets, sleeping in doorways out of the wind (when possible) – and he is 70! He moves during the day from program to program – all the while he is eligible for money that is his due. Not welfare or Ontario Disability, but Canada Pension, Old Age Pension, and superannuation – all of which he has earned and every right to! The clock ticks on…

Would you consider making a special Christmas gift to help us with our Street Outreach program? We are there seven days a week, connecting with those in need. Thanks for your support!

 

(Kurk’s Journey is a 10-Part Series.  Stay tuned for Part 5)

 

A Homeless Vet’s Journey: Week 4

To hear the audio introduction to A Homeless Vet’s Journey – Week 4, click the play button below:

Monica, from Catherine McKenna’s office, invited Kurk and I to her office to talk about how they might help.  Upon hearing Kurk’s story, Monica immediately confirmed that Kurk should be receiving his money from CPP. She promised to make a call.

Given that his bank account had been frozen, Kurk and I had agreed that he needed to provide a new address that would guarantee the safe delivery of his money from CPP. We did this and Monica said the money should come without any problem, probably within a week. Kurk and I completed the change of address forms and Monica faxed it to Service Canada.

We quickly discovered that Kurk’s complete lack of id was still a major problem.

In order to receive his Old Age Pension and his superannuation, Kurk would have to provide proof of citizenship. Two applications would have to be completed: first a ‘Verification of Status’ and second, a confirmation of Canadian Citizenship. Kurk had no identification, not even a library card. Nothing.

He was and is a Canadian citizen, and has served his country in the military, but there was no proof. Proof of identity is needed in order to access his two other sources of income (Old Age Pension and Superannuation).

When he gets his proof of identity, Kurk is eligible for eleven months of back pay from both Old Age Pension and Superannuation!  He will be able to sustain his own apartment when he achieves this goal!

We talked about the possibilities, and since Kurk had immigrated to Canada when he was ten, we thought we could contact the <Europian>  Embassy here in Ottawa, and find out how to obtain a copy of his birth certificate.

Kurk gave me written permission to act in his behalf.

Ken MacLaren, Executive Director

Comment: Kurks’ journey is complicated by Post Traumatic Stress Disorder (from his time in the military), and this is a challenge for him, along with the challenges of trying to navigate the ‘system’. He is 70 years old, a Veteran, and in need – and this is just the beginning of the journey! Would you consider giving a gift to help us continue to reach out to those in need this Christmas? Thanks for your support!

(Kurk’s Journey is a 10-Part Series.  Stay tuned for Part 4)

 

 

A Homeless Vet’s Journey: Week 2

To hear the audio introduction to A Homeless Vet’s Journey – Week 2, click play below:

Taking Kurk aside, I asked him about the money that the government owed him. He told me that he was owed money from Canada Pension, Old Age Pension and Superannuation.  He said that they had frozen his bank account and he was not receiving any money, and in fact, had not received any money for over two months.

I was not sure how to proceed with this, so I picked up my phone and called my friend, Ron Petersen from McMillan LLP, and passed the phone to Kurk. After 40 minutes Kurk returned the phone to me, and Ron told me that Kurk did not need a lawyer, but suggested he might get some help from Catherine McKenna, Member of Parliament for Ottawa Centre. I phoned McKenna’s office immediately.

Monica, from Catherine McKenna’s office was more than helpful as she listened to Kurk’s story and offered to help. We set up an appointment and started the process of Kurk’s claim.

Kurk had lost all of his identification in a fire in 2013. All of it!  He never had the where-with-all to have it replaced, for any number of reasons: capacity, money (it costs to replace identity), and support.

He was staying at the Salvation Army shelter. His bank account, where once he had been receiving direct deposits from Canada Pension Plan had been frozen. I eventually found out why: Kurk had tried to access his account on a number of occasions from different ATMs to see if his money had been deposited. Each inquiry cost $3.  So, because he had a negative balance of $21 ( seven inquiries at $3 each), his account was suspended/frozen, and the deposits stopped.

Ken MacLaren, Executive Director

Imagine if this had happened to you, what do you think you would do?

What would you do if your were in Kurk’s position? A homeless veteran with absolutely no support, and no resources.

Please leave us a comment below. 

(Kurk’s Journey is a 10-Part Series.  Stay tuned for Part 3)