Pre-orders: Our street friends can call us before Tuesday at 11:30 am to skip the line and immediately get their items when they arrive (on Tuesday between 12:30 and 2:30 pm). Our staff works hard to answer phones so all pre-orders are completed on time. Our street friends go through a list with our staff to discuss what they need and want. Once completed, the order is put in a folder and given to our volunteers to fill when they arrive.

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Regular Orders: Our volunteers complete any remaining pre-orders and begin serving those waiting to be served at 12:30 pm. Our volunteers will speak with our street friends, inquiring about their needs. Once completed, our street friend is given a ticket, and the order is processed. Our volunteer then hand-picks each item requested and places it into a bag to deliver to our street friends. Once our street friend is happy with the order, our volunteer helps the next person.