Last week however, one of the youth was in a crisis situation so I made the decision to call 911. Two officers arrived and assessed the situation. The circumstances were complicated (mental illness, homelessness, addiction etc.) and there was no easy solution. Both officers expressed their frustrations to me, grieving about the “system” which often fails to help the youth, leaving the police to deal with the consequences. They told me that there was not much help they could offer to this youth, that their “hands were tied”.
Once I heard that phrase, I expected them to leave. But then one of the officers did something that surprised me: she spent the next 2 hours with the youth, trying in every way possible to help. She listened to her, empathized with her, offered support and advice and even advocated for her.
This officer could have left the situation once it was no longer a crisis. But instead, she made the decision to help as much as possible. And this made all the difference. This youth, for the first time in her life, has now had a positive interaction with the police. This is a big deal.
And I realized something: in the helping profession, whether it’s policing, social work, the medical field…we all get jaded and frustrated with the system. We all feel like our hands are tied and we have no control over the situation.
And sometimes that’s true.
But, we ALWAYS have control over the compassion we show. We always have a choice to act with love.
I said it was a complicated situation with no easy answer.
But maybe the answer is compassion, and that’s not that complicated at all.